How can I make sure I’m deleting the correct Bird account (not one with a different email)?

Before deleting, confirm you are logged into the exact Bird email account tied to your scooter receipts. If you have multiple emails signed into your phone, the Ride History and Settings page may reflect the wrong profile, and you could delete the wrong account.

What should I do if the “Delete Account” option is missing in the Bird app?

On iPhone and Android, the most reliable trigger is to fully scroll to the bottom of Settings, not just stop at “Account.” If the button still does not appear, try updating the app, signing out and back in, then reopening Settings (and restarting the app once).

What confirmation should I keep after submitting the deletion web form?

If you delete through the web form, save the identity-verification email and the confirmation email after processing. These messages are your proof of request, especially if you later need to show timing or request details to support.

Will my data be erased completely, or can Bird retain some information after deletion?

Bird may keep certain data for legal or regulatory reasons, such as records needed for financial compliance. Even if your account is gone, that retained information might still exist internally, so expect you will not be able to access everything as before.

Can I delete my Bird account while I have an active ride or pending charges?

If you have an active rental, a pending charge, or an account balance, deletion can still be processed, but the related transaction may impact how quickly your account disappears from active use. To avoid confusion, finish any active rides and confirm recent payments have posted before deleting.

What changes will I notice right after deletion, can I log back in later?

After deletion, you typically cannot log back in to that same account, and any saved ride history in the app will no longer be accessible. That is why exporting or screenshotting Ride History and saving receipts beforehand is important.

When should I contact Bird support, and what details should I include to speed things up?

If you are contacting support, include the email address on file and mention whether you tried the in-app path or the web form. Ask them to confirm the deletion request status and provide a reference or ticket number for your record.

What should I expect if Bird tells me they can’t complete parts of the deletion request?

If Bird cannot fully comply due to a legal obligation, they may pause or cancel certain services tied to the account. If you see an unexpected cancellation email or payment-related update, treat it as part of the compliance process and keep it for your records.

How do I find the email address Bird has on file if I’m not getting ride receipts?

If you’re unsure which email Bird has on file, check the app Settings tab for the address shown there and cross-check it against your receipt emails. If receipts are missing, search your inbox for “Bird” and your payment provider name to identify the correct account email before deleting.

How to Delete My Bird Account: Step-by-Step Guide

You can delete your Bird scooter account directly from the Bird app in about 60 seconds: tap the menu icon (☰), go to Account, scroll down to Settings, hit Delete Account at the bottom, and confirm. That's it for most riders. If you're in Israel, or if the in-app option isn't showing up for you, you'll need to contact Bird support directly instead. Either way, I'll walk you through every path below.

Wait, which Bird account are we talking about?

Just to make sure we're on the same page: this guide is about deleting your Bird rideshare account, the one you use to rent electric scooters and e-bikes through the Bird app. It's not about bird watching apps, birding community accounts, or anything wildlife-related. If you've landed here from a bird hobby search, this particular article probably isn't what you need. If you want to breed birds commercially, you’ll also need to apply for the right bird breeders license and meet any local requirements. If you're wondering what you need to own a bird, you'll want to understand the basic care requirements, housing, and supplies before bringing one home bird hobby search. But if you've got a Bird scooter account you want gone, you're in exactly the right place.

Before you delete: back up your data and know what you'll lose

Three minimal iPhone screen views showing a step-by-step account deletion flow with no readable text.

Deletion on Bird is permanent and cannot be reversed. Bird makes that very clear in their help center. So before you tap that final confirm button, spend two minutes making sure you're not leaving anything behind that you'll regret.

Here's what disappears the moment your account is deleted:

Any unused account balance (Bird credits) you have sitting in your wallet
Active Ride Passes or subscriptions tied to your account
Any ongoing promotions, discounts, or referral rewards you haven't used
Access to your full in-app ride history

The one thing you can grab before you go is your ride history. Bird emails an end-of-ride receipt to your account email after every trip, so check your inbox for those. You can also open the app and go to the Ride History tab to review or screenshot your past rides before deleting. If you're not sure which email your receipts go to, check inside the app Settings tab, it'll show the address on file.

If you're a California resident, you also have the option to formally request a copy of the personal data Bird holds on you before deleting it. I'll cover that in the website section below. For everyone else, a quick screenshot of your ride history is usually enough.

How to delete your Bird account from the app (iOS and Android)

This is the fastest route and works the same way on both iPhone and Android. Make sure you're logged in before you start.

Open the Bird app on your phone.
Tap the menu icon (the three horizontal lines, often called a hamburger menu) in the top corner of the screen.
Tap the Account tab.
Scroll down until you see Settings.
Keep scrolling to the very bottom of the Settings section.
Tap Delete Account.
Follow the on-screen confirmation steps. Bird will likely ask you to confirm that you understand the deletion is permanent.
Done. Your account deletion request is submitted.

The whole thing takes under a minute if you know where to look. The Delete Account option sits at the very bottom of Settings, which is easy to miss if you stop scrolling too early. I'd say that's the number one reason people think the option doesn't exist when it actually does.

How to delete your Bird account from the website

Laptop screen with a privacy portal deletion request form, cursor hovering over a submit button.

If you'd rather handle this from a desktop, or if the in-app option isn't cooperating, there's a web-based route too. Bird provides an Access/Deletion Web Form for users who want to submit a formal deletion request online.

Go to Bird's privacy portal or help center and locate the Access/Deletion Web Form (search 'Bird CCPA deletion form' or look under Bird's privacy policy page).
In the 'Type of request' dropdown, select 'Delete the personal information you have collected about me.'
Enter the email address associated with your Bird account.
Complete the CAPTCHA verification.
If you're a California resident, check the box certifying your California residency.
Submit the form.
Bird will send a verification email to the address you provided. Open that email and confirm your identity as prompted.
Once verified, Bird will process the deletion request.

This web form route was originally designed with California residents (and CCPA privacy rights) in mind, but it's worth knowing about regardless of where you live, especially if you want a paper trail of your deletion request. The identity verification step via email is a bit of an extra hoop, but it's there to make sure nobody deletes your account but you.

Confirm deletion and what to expect after

After you complete the in-app deletion steps, you should see a confirmation message on screen. For the web form route, you'll get an email confirmation once your identity is verified and the request is processed. Either way, keep that confirmation for your records.

Bird doesn't publish a specific number of days for how long deletion takes to fully process on their end, but the request is treated as immediate for account access. Once deleted, you won't be able to log back into that account. Bird does retain some data longer if they're legally required to do so (for example, financial transaction records or data needed to comply with regulations), but they're obligated to let you know if a legal retention requirement prevents them from erasing something specific.

One thing worth knowing: if Bird can't fulfill part of a deletion request because of a legal obligation, they may need to cancel an associated product or service and will notify you at that point. This is pretty standard across most apps that handle payments, and it's unlikely to affect a typical rider account.

Can't delete? Here's how to troubleshoot

Close-up of hands holding a phone in settings, showing a loading state during a missing delete option.

A few things can get in the way of a clean deletion. Here's what to try if you're hitting a wall:

Problem	What to do
Delete Account option is missing from the app	Update the Bird app to the latest version, then try again. The option lives at the very bottom of Settings, so scroll all the way down before assuming it's gone.
You're in Israel	The in-app deletion option is not available for Israel accounts. You must contact Bird customer support directly and they'll process the deletion as soon as possible.
You can't log in to your account	Use the 'Forgot Password' or phone number login option to regain access first. You need to be logged in to delete from the app.
Account appears suspended or locked	Contact Bird support. A suspended account may need to be reviewed before deletion can proceed.
App is crashing or glitching on the deletion screen	Try the web form route instead, or contact support to request deletion manually.

If none of the self-serve options work, contact Bird customer support directly through their help center. You can typically reach them via in-app chat, email, or the help center contact form. When you reach out, state clearly that you want your account permanently deleted and include the email address on file. Getting that in writing also gives you a record of the request, which is useful if anything gets delayed.

If you've been exploring Bird-related topics more broadly and came here while also looking into things like registering a bird, getting a bird licence, or understanding what you need to own a bird, those are entirely separate subjects worth their own deep dives. If you're trying to become a bird bander, look for wildlife agency training and mentorship programs in your area registering a bird, getting a bird licence. But for shutting down a Bird scooter account, the steps above are everything you need.